2nd Line IT Support Engineer
- Hiring Organisation
- AGILICO WORKPLACE TECHNOLOGY LIMITED
- Location
- Southampton, Hampshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
IT SupportEngineer(2 nd Line) Southampton This roleprovides technical support across customer environments, acting as an escalation point for issues that cannot be resolved by the Service Desk. The role focuses primarily on business-as-usual (BAU) support and project delivery, ensuring customer infrastructure and services remain … hosted telecoms services, the role may occasionally involve assisting with VoIP-related troubleshooting where network or infrastructure configuration impacts service performance. Key Duties Technical Support Act as anescalation point for incidents and service requests. Diagnose and resolve technical issues escalated by the Service Desk. Perform troubleshooting across customer environments ...