4 of 4 Remote Knowledge Transfer Jobs in Southampton

email queue to respond to customer issues logged through our web portal. Identify, analyse and resolve customer issues, documenting work in case notes and knowledge base articles as well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1st level … region and global support teams. Qualifications 2 years + experience in technical helpdesk support role. Technical skills in SQL and database management. (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking knowledge Exceptional customer services skills. Ability to independently work as a contributing member More ❯

email queue to respond to customer issues logged through our web portal. Identify, analyse and resolve customer issues, documenting work in case notes and knowledge base articles as well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1st level … region and global support teams. Qualifications: 1 years + experience in technical helpdesk support role. Technical skills in SQL and database management. (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking knowledge Exceptional customer services skills. Ability to independently work as a contributing member More ❯

quality support to the client, and minimize escalations. Install, configure, and upgrade production environments with a heavy emphasis on consistency and accuracy. Participate in knowledge transfer activities as required. Have you got what it takes? Bachelor's degree in Computer Science/Software Engineering (or similar). 4+ More ❯

in detail. Performs pretesting with LECs and Vendors if required Performs quality assurance audits and takes responsibilities for errors Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders Works in a rapid paced environment, multi-tasking daily, and be able to … degree in Telecommunications or related field or equivalent work experience 5+ years experience in telecommunications Experience with T1, DS3, OC3, OC12 install and test Knowledge of VOIP/SIP, TLS, Dedicated Circuit such as MPLS, Colocation, and Inbound Number Provisioning (TFN, DID etc) Working knowledge of TCP/… IP, TLS, BGID, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and subnetting Command level knowledge Empirix, Wireshark, Ribbon Analytics Previous experience with configuring SBCs Proven track record of excellent communication and conflict resolution skills You will have an advantage if you also have: Sonus accreditation SecureCRT or equivalent What More ❯