IT Support
Southampton, Hampshire, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Honeypot People Ltd
users and efficient resolution of technical issues. This role supports both BAU (business-as-usual) IT operations and contributes significantly to key IT projects, particularly around systems standardisation and Microsoft 365 migration. Key accountabilities: User Support Provide 1st and 2nd line technical support via phone, email, Teams, and in person. Troubleshoot and resolve hardware, software, and network-related issues. … setup and smooth onboarding. Support secure disposal and recycling of IT equipment. Project Delivery Participate actively in IT projects, including system migrations and infrastructure upgrades. Support the business-wide Microsoft 365 tenant consolidation project. Collaborate with colleagues and stakeholders to meet project objectives. Maintain thorough project documentation and status updates. Key Knowledge, Skills, Experience required: Essential: Proven experience in … a 1st/2nd line support role within a service desk environment. Strong working knowledge of Microsoft Office 365 (SharePoint, OneDrive, Teams). Proficiency in Microsoft Windows and Office troubleshooting and support. Experience with Microsoft Active Directory and user account management. Understanding of basic networking concepts (DNS, DHCP, VPNs). Familiarity with Azure More ❯
Employment Type: Full-Time
Salary: £25,000 - £28,000 per annum
Posted: