Senior Technology Service Manager
- Hiring Organisation
- Ordnance Survey
- Location
- Southampton, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £46,628 - £54,399 per annum, Inc benefits
Technology Service Manager, you will play a pivotal role in ensuring the operational excellence of our Distributing services. You will lead and oversee Service Management processes, drive performance ensuring KPIs and customer expectations are met, ensure compliance with relevant standards and domain best practice (including security), whilst also managing … issues & risks. In this role, you will: Lead and coach Technology Service Managers, fostering collaboration, accountability and high performance across service teams Own service management excellence , overseeing Incident, Problem, Change and Release Management to minimise operational impact Define, monitor and improve service performance through clear KPIs, OLAs ...