Senior Technology Service Manager
- Hiring Organisation
- Hackajob Ltd
- Location
- Southampton, Hampshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £50,000
ServiceManager you will play a pivotal role in ensuring the operational excellence of ourBusiness Systems, Positioning and Applyingservices. You will lead and oversee Service Management processes, drive performance ensuring KPIs and customer expectations are met, ensure compliance with relevant standards and domain best-practice (including security), whilst also managing … operational issues, DR readiness& risks. What youll do Leadership: LeadonServiceManagement practices, fostering collaboration and high performance Service Management: Oversee Incident, Problem, Change & Release Management, ensuring smooth operations with minimal operational impact Service Level Management: Define and agree KPIs & OLAs with stakeholders, ensuring service deliverables & customer expectations ...