procedures using AI and other modern productivity tools, ensuring critical knowledge is retained within the business. Identify opportunities to improve business performance through automation, workflow optimization, and system enhancements, working closely with Technology, Product, and operational teams to translate business requirements into practical solutions. Assess and prioritize transformation opportunities using … structured, practical solutions. Experience analyzing, designing, documenting, and improving business processes that increase efficiency, scalability, and organizational effectiveness. Demonstrated success identifying and implementing automation, workflow, or system improvements that reduce manual work and create measurable business value. Confidence working across people, processes, systems, and data, balancing strategic thinking with practical ...