2 of 2 Continuous Improvement Jobs in St Ives

in customer and bid meetings, shape service offerings and provide pricing and resource inputs; oversee supplier relationships, contracts and procurement, driving cost control and supplier performance reviews; champion continual improvement and standardisation across Field Engineers, PMO, Service Managers and third parties; manage strategic risk and issue mitigation, business continuity and major-incident/change governance; produce executive reporting More ❯

cyclical maintenance, ensuring customer needs are met through communication, prioritisation, escalation, and resolution. Reporting to the Head of Service Delivery, the role leads the Service Desk Team, drives continual improvement, and collaborates across Managed Services including Field Engineers, PMO, Service Managers, and Third Parties. Responsibilities include SLA/OLA/KPI delivery, incident/request resolution, risk/… a culture of trust, integrity, safety, and professional standards while ensuring operational excellence and customer satisfaction. What youll bring? Essential and desirable skills include leadership, strategic planning, service improvement, customer and supplier management, ITIL, Lean Six Sigma, PowerBI, and project management. Behaviours align with MGroup valuesresponsibility, openness, ambition, and collaborationdemonstrated through adaptability, accountability, ethical conduct, and stakeholder trust. More ❯