2 of 2 Remote CRM Jobs in Staffordshire

looking for a proactive and experienced Project Manager on a 9 month FTC basis, to lead the delivery of complex software implementations, including our flagship cloud-based billing and CRM solutions built on the Salesforce platform. You ll be responsible for managing cross-functional teams, client relationships, and project governance to ensure successful delivery on time, within scope, and to More ❯

and support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated on industry trends to provide informed advice to clients. The Successful Applicant A successful Customer Success Manager should … preferably within the SaaS space with a special interest in Utilities, Financial or Services. Strong interpersonal skills and the ability to build long-term client relationships. Proficiency in using CRM systems and other relevant software tools. Excellent communication and negotiation skills. A results-driven mindset with a focus on customer satisfaction. Knowledge of the Birmingham market is a plus. What More ❯