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Senior Customer Success Manager - Europe West

Location
Staines-upon-Thames, England, United Kingdom
expertise across services, support, product and the IFS Account team to meet customer needs. Engage senior stakeholders and executive sponsors , ensuring alignment on priorities, progress and outcomes. Own and manage the Customer Success Plan , regularly reviewing progress and adapting it as customer priorities evolve. Be the voice … Identify opportunities for growth , working with the IFS Account team to help customers gain additional value from IFS. Lead regular customer business reviews , communicating progress, value achieved, key priorities and next steps. Live the IFS values and contribute to a collaborative, customer-focused culture. About the role This role ...