Speech Analytics Platform Analyst
- Hiring Organisation
- Vitality Corporate Services Limited
- Location
- Stockport, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
accessible and structured for wider business use Develop and maintain dashboards that provide stakeholders across Quality Assurance, Operations and Risk with clear commentary and actionable recommendations Apply conversational design principles to identify the language and behaviours that influence customer experience, escalation, vulnerability and resolution quality Translate behavioural insight … using or learning APIs to access, transfer and automate data Strong analytical skills with the ability to identify patterns and turn data into clear, actionable insight An understanding of how language can influence customer behaviour, outcomes and regulatory compliance The ability to work independently, manage competing tasks and take ...