Senior Data & Insights Analyst
Stockport, Greater Manchester, North West, United Kingdom
Vitality Corporate Services Limited
join our Sales Analytics team at Vitality, supporting the Direct Contact Centre within the Direct-to-Consumer space. Over recent years, weve modernised our reporting by moving to Power BI and enabling self-service dashboards. Our focus is now on delivering deeper insights and developing advanced analytical models to optimise contact centre performance and drive data-informed decisions. Key Actions … in the design and management of contact strategies to optimise conversion. Close enough to the operation to act as a bridge between the operational management teams and the wider BI/MI communities as required. Highly responsive when identifying performance problems or improvement opportunities, working with urgency and diligence to find robust solutions. What do you need to thrive? Intermediate … SQL and Advanced Excel and Power BI Interest of knowledge of working with python (ideally but not essential) 3+ years experience working in an analytics role , have experience in insight production. Experience of using large and varied data sets to yield credible, effective insights A good understanding and knowledge on the insurance industry as well as an understanding of contact More ❯
Employment Type: Permanent
Salary: £45,000
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