2 of 2 Remote/Hybrid Jobs in Stockport

structures within the conversation intelligence platform to measure agent behaviours, customer experience and compliance Extract, transform and analyse conversational data using Power BI, Excel and SQL, ensuring insight is accurate, accessible and structured for wider business use Develop and maintain dashboards that provide stakeholders across Quality Assurance, Operations … support transparency, troubleshooting and continuous improvement What do you need to thrive? Advanced Power BI skills, with experience building and maintaining dashboards Advanced Excel skills, including data transformation, lookup functions and pivot tables Working knowledge of SQL for data extraction and analysis Confidence using or learning APIs ...

structures within the conversation intelligence platform to measure agent behaviours, customer experience and compliance Extract, transform and analyse conversational data using Power BI, Excel and SQL, ensuring insight is accurate, accessible and structured for wider business use Develop and maintain dashboards that provide stakeholders across Quality Assurance, Operations … support transparency, troubleshooting and continuous improvement What do you need to thrive? Advanced Power BI skills, with experience building and maintaining dashboards Advanced Excel skills, including data transformation, lookup functions and pivot tables Working knowledge of SQL for data extraction and analysis Confidence using or learning APIs ...