D365 CE Functional Consultant
- Hiring Organisation
- Nigel Frank International
- Location
- Stoke-on-trent, Staffordshire, United Kingdom
- Salary
- £ 60 K
continue to grow their technical capability internally. You'll be responsible for taking ownership of designing and delivering customer service solutions built on Dynamics 365, with a strong focus on omnichannel engagement and contact-center capability. Responsibilities - - Lead the functional design, configuration, and rollout of D365 Customer Service … user‐friendly solution designs and documentation.- Deliver workshops, training, and post‐go‐live support to drive successful adoption.Experience - - 5+ years working as a Dynamics 365 Customer Service Functional Consultant.- Strong knowledge of Omnichannel, Customer Service Workspace, and contact‐centre processes.- Practical experience deploying channels such as email, chat ...