2 of 2 Remote/Hybrid CRM Jobs in Stratford-upon-Avon

Birmingham. You will lead end-to-end delivery across three priority projects, from requirements gathering to go-live, working with the contact centre and CRM developers. The role requires hands-on Genesys Cloud CX configuration, experience with callbacks, IVR changes or AI features, and strong stakeholder communication. Start ASAP with ...

tone, replacing manual outbound dialling AI post-call summaries: use Genesys transcription and AI to write a short call summary into the Microsoft Dynamics CRM for the next adviser Automated ID and verification: let callers pass ID and verification in the IVR before reaching an adviser The role You will … that codes flow correctly into reporting, and taking changes live. You will work side by side with the in-house Genesys engineer and the CRM developers. Essential Hands-on Genesys Cloud CX configuration in a live contact centre, including Architect call flows, IVR and routing Has delivered contact centre improvements ...