1 of 1 Remote ITIL Jobs in Sunderland

support millions across the UK. You'll lead on designing IT services that are reliable, user-focused, and ready for live operation. Working across delivery teams, you'll apply ITIL best practices, produce key service artefacts, and drive automation and standardisation. Pay up to £68,205, plus 28.9% employer pension contributions, hybrid working with 60% home working, flexible hours, and … a delivery-driven environment, you'll collaborate with multidisciplinary teams across design, architecture, and IT operations to lay the foundations for live service. You'll lead the use of ITIL-aligned service design and transition processes, producing key artefacts like Service Design Packs and helping teams plan ahead, standardise, and automate. You'll challenge the status quo, bring fresh ideas … for users, confident in leading across programmes, and ready to make a real impact, we'd love to hear from you. What skills, knowledge and experience will you need? ITIL & Service Design Expertise - You've got a solid understanding of the ITIL framework, especially around Service Design, backed by relevant qualifications or equivalent hands-on experience. High-Standard Delivery Across More ❯