3 of 3 Remote/Hybrid Major Incident Management Jobs in Surrey

contact the recruiter directly. About the job you’re considering We have an exciting opportunity to join our team as a Problem, Incident & Change Manager! In this pivotal role, you will be responsible for ensuring the effective management of incidents, problems, and changes across the service landscape, maintaining … service stability while driving continual service improvement. As the Problem, Incident & Change Manager, you will apply a proactive and predictive mindset to identify and address risks before they impact services, whilst leading the coordination and governance of major incidents, root cause investigations, and change activities. You will work ...

service processes. Keep accurate ticket records and add solved issues to the internal knowledge base. Gather customer feedback per the Customer Feedback Collection and Management Process and track themes. Help prepare monthly service reports and SLA tracking, using the monthly service review and SLA Watch skills under supervision. Shadow … become involved in major incident management. Support with change delivery management. Report inaccurate or biased AI output through the AI Concerns Reporting Procedure. Minimum Required Experience (including personal qualities): Some customer-facing experience (retail, hospitality, call centre, volunteering) would be advantageous. Ability to work effectively and build relationships. ...

service processes. Keep accurate ticket records and add solved issues to the internal knowledge base. Gather customer feedback per the Customer Feedback Collection and Management Process and track themes. Help prepare monthly service reports and SLA tracking, using the monthly service review and SLA Watch skills under supervision. Shadow … become involved in major incident management. Support with change delivery management. Report inaccurate or biased AI output through the AI Concerns Reporting Procedure. Minimum Required Experience (including personal qualities): Some customer-facing experience (retail, hospitality, call centre, volunteering) would be advantageous. Ability to work effectively and build relationships. ...