8 of 8 Remote/Hybrid Root Cause Analysis Jobs in Surrey

opportunities to improve reliability, efficiency and customer outcomes. Develop structured improvement roadmaps aligned with contractual objectives, service strategy and wider business priorities. Facilitate workshops, root cause analysis and improvement sessions with operational and technical stakeholders. Develop business cases and improvement proposals, clearly defining objectives, costs, risks, dependencies … ITIL Continual Improvement practices and service management principles . Experience working across service management, operational support, engineering and architecture teams . Experience facilitating workshops, root cause analysis and stakeholder engagement activities. Strong analytical and problem-solving capability. Experience analysing service performance metrics, operational data and service reporting ...

messaging retention, legal hold, eDiscovery and compliance requirements in partnership with Legal, Privacy, Compliance and Records Management teams. Lead or support major messaging incidents, root cause analysis, corrective actions and service recovery. Develop secure PowerShell and Microsoft Graph automation for messaging administration, reporting and service health monitoring. … permissions relevant to messaging. Strong Exchange Online PowerShell skills and experience using Microsoft Graph or comparable APIs. Experience leading major incidents, problem management and root cause analysis. Experience providing technical leadership, mentoring or line management to messaging support personnel. Strong written and verbal communication skills, with the ability ...

messaging retention, legal hold, eDiscovery and compliance requirements in partnership with Legal, Privacy, Compliance and Records Management teams. Lead or support major messaging incidents, root cause analysis, corrective actions and service recovery. Develop secure PowerShell and Microsoft Graph automation for messaging administration, reporting and service health monitoring. … permissions relevant to messaging. Strong Exchange Online PowerShell skills and experience using Microsoft Graph or comparable APIs. Experience leading major incidents, problem management and root cause analysis. Experience providing technical leadership, mentoring or line management to messaging support personnel. Strong written and verbal communication skills, with the ability ...

with adjacent infrastructure teams. Incident, problem and service restoration: Act as a senior technical escalation point for complex Wintel incidents, performing triage, service restoration, root cause analysis and follow-up problem management activities in line with ITIL practices. Operational procedures and runbooks: Review, improve and create SOPs ...

strategic marketing support. Key Responsibilities: Performance Monitoring: Track core digital metrics including web/app traffic, content engagement, social listening, and sales conversions. Root Cause Analysis: Perform drill-down analysis to identify why targets are missed or metrics decline, and propose actionable solutions. Reporting & Dashboards: Design ...

Collaborate with engineering, testing, infrastructure, cybersecurity, service management, and delivery teams to ensure solutions are implemented in accordance with approved designs. Support technical investigations, root cause analysis, and solution development for complex operational and delivery challenges. Identify and manage technical risks, assumptions, constraints, dependencies, and architectural issues ...

latency, packet loss, wireless coverage, call quality and conferencing reliability. Lead the response to major network, voice and audiovisual incidents, ensuring effective recovery, communication, root cause analysis and corrective action. Manage carriers, circuit providers, audiovisual integrators, manufacturers and managed service providers. Support operating budgets, capital planning, telecommunications ...

define data pipelines for AI/ML models, design augmented workflows, oversee PoCs, and drive low-code self-service tooling (Power Platform). Business Analysis & Data Modeling: Elicit requirements, conduct root-cause analyses, and translate complex operational needs into user stories, technical specifications, and structured data models ...