IT Professional
- Hiring Organisation
- Colbern Limited
- Location
- Bosham, Sussex, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 17 Hourly
contact for IT support requests received via telephone, email and self-service portals. • Log, categorise and triage incidents and service requests through the IT Service Management system. • Troubleshoot and resolve first-line issues relating to hardware, mobile devices, printers, software applications and basic networking. • Escalate unresolved issues to second-line … logical approach to troubleshooting and fault diagnosis. • Ability to prioritise workload and work effectively in a fast-paced environment. • Experience using enterprise ITSM platforms. Desirable • Active Directory administration experience. • Knowledge of Intune, Endpoint Management or Azure Active Directory. • ITIL Foundation certification or awareness. • Experience supporting enterprise-scale public sector ...