1 of 1 Remote Analytical Skills Jobs in Swansea

ensure adoption across IT teams. Own and maintain incident and problem management policies, processes, and procedures. Provide regular reports on incident and problem trends, KPIs, and improvement initiatives. Qualifications, skills and experience Proven experience in Major Incident and Problem Management in a complex IT environment. Strong leadership and decision-making skills under pressure. Proven track record of leading … incident resolution from the front in large or complex organisations. Experience in process ownership and creation, with a track record of improving and embedding Major Incident & problem Management. Strong analytical skills with experience in root cause analysis and trend identification. Excellent stakeholder management, able to communicate effectively at all levels, including to the Executive. ITIL v3/v4 More ❯