Service Delivery Manager
- Hiring Organisation
- vertex-it-solutions
- Location
- Swansea, West Glamorgan, Wales, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 per annum
Delivery Manager, Service Manager or similar customer-facing service management role. • Experience within an IT Managed Services or Telecommunications environment. • Strong understanding of IT service management principles. • Experience managing SLAs, KPIs and customer service reviews. • Excellent communication and stakeholder management skills. • Commercial awareness and the ability to understand contract performance. … Experience with ServiceNow or similar ITSM platforms is desirable. • Comfortable working independently in a predominantly remote role. If you're an experienced Service Delivery Manager looking for your next opportunity within a customer-focused managed services environment, we'd love to hear from you. Apply today to find out more. ...