1 of 1 Remote Management Information System Jobs in Swansea

or application issues. Maintain a strong relationship with the ICT Service Desk to share 2nd line expertise, and peers in other operational teams to develop a robust problem management team, working closely to investigate ongoing issues. Act as point of escalation for Desk Side Support issues from Service Desk. Use a range of research and communication techniques to … Under the direction of the Desk Side Support Team Leader and Senior Engineers, assist with the rollout of PC, laptop and printer replacement programmes. Lead on the asset management procedure and ensure it is followed, resulting in an accurate inventory and safe handling of assets and data. Assist with the configuration and basic troubleshooting of NRW printers and … focusing on desktop technology. Understanding of ITIL, preferably ITIL Foundation certified, and having worked in an ITIL environment. Degree in ICT, or equivalent experience. Familiarity with the concepts of system administration - creating, modifying and troubleshooting accounts. Good verbal and written communication skills, comfortable and confident in dealing with challenging situations/individuals and a clear commitment to delivering excellent More ❯