Customer Support Engineer (2nd Line)
- Location
- Swindon, England, United Kingdom
closely with colleagues, customers, and partners, you'll: Own escalated incidents and service requests through to resolution within agreed SLAs Troubleshoot issues across Azure, Microsoft 365, Windows, networking, security, hardware and software platforms Escalate complex issues to 3rd Line support or vendors with complete diagnostic information Manage vendor … Managed Service Provider (MSP) Experience working in an ITIL-based service environment and following change management processes Strong troubleshooting skills across Microsoft Azure, Microsoft 365, Windows, networking, hardware and software Experience using ticketing, monitoring and remote support tools Excellent communication and customer service skills Able to manage multiple ...