passionate about delivering outstanding customer experiences, driving change, and making a real impact? At Thames Water, we’re looking for a Delivery & Governance Lead to champion improvements across people, processes, and technology within our Complaints function, ensuring every initiative enhances the way we serve our customers. What … doing as our Delivery & Governance Lead You’ll take ownership of initiatives from start to finish, ensuring they deliver measurable value. You’ll work closely with agile product teams to design and implement solutions that meet business needs, while safeguarding customer experience and business performance. Your responsibilities will include Leading ...