Deputy Service Desk Lead
- Hiring Organisation
- Network IT
- Location
- Shrivenham, Swindon, Wiltshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £32,500 per annum
Leader in coordinating Service Desk operations, ensuring your team delivers efficient technical support to end-users across a busy 24/7/365 environment. You will act as the point of escalation during your shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels … interact with users, collaborate with technical teams, and represent the Service Desk professionally. Solid troubleshooting capability across hardware, software, and enterprise technologies such as Microsoft 365, VDI, and collaboration tools. Familiarity with ITSM tools (e.g., ServiceNow or Jira Service Management) and good understanding of ticket management best ...