1 of 1 Microsoft 365 Jobs in Tadworth

volunteers across the organisation. Work within the IT helpdesk environment, ensuring all support activities are logged, updated, and escalated appropriately. Create, manage, and maintain Microsoft Teams, Microsoft Exchange mailboxes, distribution lists, and Microsoft 365 groups. Create and decommission user accounts in line with the organisations … whiteboards. Answer telephone calls professionally, triaging requests and either resolving issues or logging tickets in the helpdesk platform. Monitor and respond to email and Microsoft Teams queries, ensuring all requests are recorded and actioned. Carry out frequent reviews of the unassigned ticket queue, taking ownership of tickets, escalating urgent ...