6 of 6 SLA Jobs in Telford

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part … line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings. 8. Maintain strong ...

Payroll, Pension, and Absence processes. Hands-on experience with Oracle Global Payroll/Absence EBS for UK public sector. Manage functional problem resolution, SLA adherence, and vendor transition. Utilize HCM technical tools: HCM Data Loader (HDL) HCM Extract BI Reporting Fast Formulas Payroll Batch Loader Communicate complex solutions to technical ...

observability for pipelines, applications and integrations. Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing Engineering & Stakeholder Management Run technical discovery with senior stakeholders to translate business needs into concrete Foundry ...

pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined by senior engineers. Client-Facing Engineering & Stakeholder Support Join technical discovery sessions to help translate business needs into Foundry ...

with other Elite Dynamics Professional Services team and 3rd party software providers. Communicating with customers and 3rd Party suppliers Managing your Support calls Managing SLA's (Service Level Agreements) and making sure there are no breaches Providing KPI reports to the Customer Service Manager. ESSENTIAL SKILLS: Microsoft Dynamics Business Central … ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA's Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the "extra mile". OTHER REQUIREMENTS SPECIFIC ...