2 of 2 Remote/Hybrid Amazon QuickSight Jobs in the Thames Valley

Channel Platforms team, which owns Centrica's contact centre estate across voice, chat and email. We run an AWS native platform built on Amazon Connect, with AI capability delivered through Connect's native tooling and Amazon Bedrock. Our products include a pay as you go voice assistant … grow. Location : UK-based hybrid role, occasional travel to site. The Day to Day Build and maintain contact flows, routing profiles and queues in Amazon Connect across voice, chat and messaging channels. Write and support the Lambda functions that connect the contact centre to CRM, billing and identity systems. ...

will teach you the domain. Location : UK-based hybrid role, occasional travel to site. The Day to day Design and build agentic services on Amazon Bedrock and AgentCore Runtime, including multi step orchestration, state and memory management, and graceful handling of failure and ambiguity. Build and own the tool … felt by the customer. Instrument agent behaviour end to end so that tool failures, retrieval misses and abandoned conversations are visible in Datadog and QuickSight, not discovered through complaints. Support live AI services in production, investigating incidents and diagnosing non deterministic behaviour, then closing the loop with permanent fixes. ...