Service Manager
Milton Keynes, England, United Kingdom
Lorien
lead and oversee the delivery, performance, and continuous improvement of services within our data centre environment. This role acts as a key interface between technical operations, service partners, and business stakeholders—ensuring reliable, secure, and resilient data centre services including backup, storage, and recovery. Key Responsibilities: Service Ownership: Own and manage end-to-end service delivery for Data Centre … operations, including backup, storage, and disaster recovery. Operational Oversight: Ensure day-to-day performance of data centre infrastructure meets agreed SLAs and KPIs. Recovery & Continuity: Maintain and test robust disaster recovery and backup procedures as part of business continuity planning. Audit & Compliance: Act as the primary point of contact for internal and external audits, ensuring all service … optimisation. Continuous Improvement: Drive improvements in service delivery, identifying and resolving contentious or underperforming service areas. Stakeholder Engagement: Be the "face of" the data centre team to the wider business—translating technical service performance into meaningful business insight and outcomes. Service Transparency: Communicate clearly how services are delivered and managed, ensuring internal stakeholders have a clear understanding of More ❯
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