2 of 2 Remote Capacity Planning Jobs in the Thames Valley

Validation of data integrity (Call classification and outcome monitoring) Use data visualisation tools to clearly communicate insights to stakeholders. Leverage data insights to forecast capacity needs, identify bottlenecks and propose potential solutions. (e.g., automation) Contact Strategy Development Develop and optimise multi-channel customer contact strategies (phone, email, SMS, chat … Use data insights to drive engagement and improve response times. Work with customer service and collections teams to enhance communication effectiveness. Conduct capacity planning and productivity analysis across teams. Monitor and optimise automation performance in real-time. Process Optimisation Evaluate operational systems to identify efficiency gains and improvement … campaigns Provide accurate and informative insights whilst challenging the data and making recommendations for improvement Analyse day to day stats in real time Resource & planning for the operations teams Support the integration of new systems Manage the administration of key systems used within the department Work to continuously improve More ❯

Workflow Mailer/Notification issues. Expert level knowledge of Oracle 19c database administration, maintenance, security implementation, upgrade and patching, database performance tuning, sizing and capacity planning, database backup and recovery on a Unix O/S using RMAN and Oracle export/import utilities, administration, and maintenance to More ❯