3 of 3 IT Support Analyst Jobs in the Thames Valley

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and … Duties: Primarily the team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they … Ensure that tickets have appropriate categories assigned, correct status is applied, and priority is clear. Where a new Problem is identified; a Problem ticket is opened and communicated to IT so the team ensure related IT Cases are linked and the root cause is investigated with aim of finding a viable workaround and/or a permanent solution. More ❯

IT Support Analyst/2nd Line Support Analyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT Support Analyst/2nd Line Support Analyst to join our London based global law firm on a permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support … and hardware Respond to user issues via walk-ups, phone, email, and ServiceNow tickets Set up and configure workstations, printers, and peripheral devices Perform routine hardware maintenance and troubleshooting Support technology setups in meeting rooms, including video conferencing and presentations Assist with software installations, upgrades, and user training Collaborate with local tech teams on installations, rollouts, and small projects … Key Experience & Skills: Proven experience in technology/user support roles Strong knowledge of Windows OS, Microsoft 365 (Word, Excel, PowerPoint, Outlook) Familiarity with legal tech tools like iManage 10, Litera ChangePro, Intapp Time (DTE), and VPN/Remote Desktop Solid troubleshooting and analytical skills Excellent customer service and communication abilities Bachelor's degree in Computer Science/Information More ❯

Big Brother, MasterChef, Peaky Blinders, Rogue Heroes, Marie Antoinette, Grantchester, Deal or No Deal, Home and Away, Love Triangle, Mr Bean and Black Mirror. Job Purpose Provide first-line IT support and technical assistance to Banijay Rights staff in the London office and across international offices. This role ensures the smooth running of hardware, software, and systems, delivering … prompt and professional support to all users. Responsibilities: Investigate, diagnose, and resolve hardware and software issues. Triage and manage IT Helpdesk tickets, escalating to senior team members where appropriate. Maintain accurate records of IT assets, software licences, and related documentation. Set up and configure laptops, workstations, and other IT equipment. Conduct routine maintenance, including patch management … and security updates. Perform regular audits of IT hardware and software. Configure and support additional hardware such as smartphones, iPads, and printers. Manage stock levels of equipment, consumables, and supplies. Administer user accounts (starters, leavers, permission changes) across Active Directory, Entra ID, Exchange, and other systems. Deliver onboarding sessions and basic IT training for new starters. Support More ❯