London, Abingdon, Oxfordshire, United Kingdom Hybrid / WFH Options
Ashdown Group
A great opportunity for a personable ITSupportEngineer who enjoys autonomy and is looking for a broad and varied role. Our client is a small but dedicated MSP offering support to their SME clients across the Greater London area. Working in a very small team … you will provide a wide range of 1st, 2nd and 3rd line support to a select number of clients. The ideal candidate will be confident working up to 3rd line, be comfortable working autonomously and be able to use their own initiative. The position is homebased with travel to … clients in Central London three days a week. Key Responsibilities: Provide 1st, 2nd and 3rd line ITsupport to clients across London, troubleshoot and resolve issues. provide technical advice and guidance to clients. Support a broad range of applications and hardware including Microsoft Office 365, Windows, Active More ❯
high wycombe, south east england, United Kingdom Hybrid / WFH Options
Sharp UK
1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing ITsupport to a diverse client base, managing support tickets efficiently, and ensuring … excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally … and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop More ❯
High Wycombe, Buckinghamshire, UK Hybrid / WFH Options
Sharp UK
1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing ITsupport to a diverse client base, managing support tickets efficiently, and ensuring … excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally … and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop More ❯
