1 to 25 of 40 Remote ITIL Jobs in the Thames Valley

IaaS, AAD, and hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable … Qualifications Microsoft certifications (e.g., MS-100, AZ-104, AZ-305) VMware VCP or Hyper-V certifications Cisco (CCNA or higher) ITIL Foundation Security certifications (e.g., CompTIA Security+, MS SC-900, CISSP) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

and infrastructure fundamentals. Excellent stakeholder management and communication skills. Strong analytical thinking and ability to work under limited guidance. Eligible to pass SC-level security vetting. Desirable: Experience in ITIL-based support environments. Track record of resolving issues in business-critical real-time systems. Previous experience in 2nd-line or field-support roles. Prior mentoring or training of technical team More ❯

Solution Design & Road mapping - Create detailed architectural designs, technical specifications, and roadmaps for ITSM modules (Incident, Problem, Change, Request, CMDB, Event Management, Operations Management) within ServiceNow Process Optimisation - Streamline ITIL processes (e.g., Incident, Problem, Change, Service Desk) to align with AIOps and ServiceNow best practices Performance & Optimisation - Define KPIs and metrics to evaluate program's success and identify opportunities for … experiences that demonstrate leadership and strategic impact Deep knowledge of the ServiceNow product, ITSM modules (e.g., ITOM, ITBM, CSM, SecOps), platform capabilities, integrations, and best practices Extensive knowledge of ITIL v3/v4 frameworks and their application within ServiceNow Understanding of AIOps concepts, including machine learning, predictive analytics, and automation Exceptional leadership, communication, and people skills, with the ability to … to translate complex technical concepts into clear, concise, and actionable plans for diverse audiences Strong analytical and problem-solving abilities, with a keen eye for detail and process improvements ITIL v3/v4 Foundation or Expert certification AIOps-related certifications (e.g., from vendor-specific platforms or industry bodies) This is a pivotal role in our organization's journey towards a More ❯

stakeholders – e.g. CIO, Heads of Department, Service/Supplier Managers Internal Stakeholders •Support/Development consultants •Account Director[s] •Account/Programme Leadership Team •Project Managers Core Competencies (Essential): •ITIL V3/V4 foundation certification (Intermediate or higher desirable) •Experience with Oracle projects •5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM More ❯

skills and experience required: As the Service Transition Manager you will possess previous experience in a Service Transition role and of working on a large and complex IT estate ITIL experience Experience of working with the ITSM tool ServiceNow (desirable) Project management knowledge (desirable) Possess experience of operating IT systems within government environments (desirable) Demonstrable record of delivering results and More ❯

basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

knowledge of cloud functions - particularly Microsoft Azure. Experience with O365, Okta SSO, network comms, and cloud security tools like Zscaler or Cisco SSE. A pragmatic and proactive approach to ITIL-based service management and a sound understanding of security best practices, audits, and compliance. Strong communication skills - able to influence, lead, and collaborate with both technical teams and business stakeholders. More ❯

knowledge of cloud functions - particularly Microsoft Azure. Experience with O365, Okta SSO, network comms, and cloud security tools like Zscaler or Cisco SSE. A pragmatic and proactive approach to ITIL-based service management and a sound understanding of security best practices, audits, and compliance. Strong communication skills - able to influence, lead, and collaborate with both technical teams and business stakeholders. More ❯

in a limited timeframe Balance multiple tasks without a negative impact on quality Work effectively both individually and as part of highly productive teams in an Infrastructure/Application ITIL based support environment Appreciation of business-critical Real Time systems Key Requirements Essential: Veritas NetBackup Installation, support and management Implementation and Management of HP Enterprise Storage (3Par) as well as More ❯

end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and … concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs. Experience developing a control library and automating into ServiceNow IRM. Detailed knowledge of More ❯

or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing … with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills (both verbal and written) Understanding of ITIL/Agile Service Management fundamentals, including change control processes and the impact of technical changes on a production environment. Knowledge of IT process tools such as Service-Now would be More ❯

or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing … with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills (both verbal and written) Understanding of ITIL/Agile Service Management fundamentals, including change control processes and the impact of technical changes on a production environment. Knowledge of IT process tools such as Service-Now would be More ❯

languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified More ❯

languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified More ❯

analyses, and complex contract negotiation. General understanding of the financial and operational challenges and requirements of a public company. Bachelor's degree in computer sciences or technical field, preferred. ITIL certification, preferred. Previous Technical Certifications. Total Rewards Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs More ❯

Summer-Browning Associates are currently supporting our client within the central government, who are seeking a ITIL Change Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The … ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of … ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯

Summer-Browning Associates are currently supporting our client within the central government, who are seeking a ITIL Change Manager on an initial 6 month assignment. Location: Milton Keynes (hybrid) About the role: You will be responsible for the end-to-end operation of the Change and Configuration management teams including Process Owner accountabilities for our key customers and stakeholders. The … ideal candidate will hold active SC clearance and possess a proven background in ITIL Change Management, along with the following qualifications: Skills and Experience: Experience of negotiating conflicts between the IT team regarding changes. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation. Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of … ISO9001, ISO 20000 & ISO27001. ITIL Intermediate qualified in Service Transition and/or Release Control Validation (Desirable More ❯

delivered on time and within budget. Build and maintain strong relationships with public sector clients and internal stakeholders, ensuring clear communication and managing expectations. Utilise your strong Linux and ITIL experience to inform project planning and execution. Ensure all projects adhere to Prince2 methodologies and best practices. Proactively identify and mitigate project risks and issues. Contribute to the continuous improvement … strong focus on delivering projects for public sector clients. Current Prince2 Practitioner or Foundation accreditation is essential. Solid experience and understanding of Linux environments. Strong knowledge and experience of ITIL frameworks and practices. Demonstrable experience in managing the full project lifecycle. Excellent stakeholder management and communication skills (both written and verbal). Ability to manage multiple projects concurrently. Strong problem … days in the office per week). How to Apply: If you are a highly motivated and experienced IT Project Manager with the required public sector, Prince2, Linux, and ITIL experience, and are excited by the prospect of joining a leading business services group, we encourage you to apply with your CV or feel free to call for details. More ❯

Proven leadership in delivering high-quality technical services Other Commitment to ongoing training and development Willing to travel between sites if needed Desirable Criteria Experience managing Microsoft 365 services ITIL certification or similar Incident response training (e.g., CREST, GIAC) Knowledge of public cloud (Azure, Oracle Cloud) Experience in 24/7 operations Familiarity with AHV Hypervisor Experience working with teams More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

and ensure a seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service providers … when needed What You'll Bring 5-10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous improvement Experience managing service KPIs, budgets, and external partners Why Join Us More ❯

active SC clearance and possess a proven background in Change and Release Management, along with the following qualifications: Skills and Experience: Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001 ITIL Intermediate qualified in Service Transition and/or More ❯

active SC clearance and possess a proven background in Change and Release Management, along with the following qualifications: Skills and Experience: Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Knowledge of operating IT systems within Government environments. Experience with ServiceNow. Experience of ISO9001, ISO 20000 & ISO27001 ITIL Intermediate qualified in Service Transition and/or More ❯

builds from scratch Hardware setups with HPE and DELL PowerEdge Network Storage Solutions – SAN/NAS Routers, Switches, Firewalls, VLANs Installing and configuring backup solutions (Veeam) Office365 administration (Intune) ITIL certified or experience of working in an ITIL environment Microsoft or Cisco certifications are desirable but not essential What’s on Offer Salary up to £50,000, depending on experience More ❯

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Reading Job-ID: 213882 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team In short - we drive the delivery of high-quality More ❯