22 of 22 Remote/Hybrid ITIL Jobs in the Thames Valley

technical leadership role. Strong stakeholder management and communication skills. Broad enterprise IT knowledge across cloud, infrastructure, networking, Microsoft technologies, and managed services. Experience with ITIL, Incident, Problem, Change, and Risk Management. Ability to work across multiple technical teams and third-party suppliers. Technical Ability Networking & Security Networking fundamentals (LAN/ ...

Fulfilment Systems * Network Automation Tools * Netcracker * Inventory Reconciliation * Telecoms Asset Management * Fixed Network Operations * Mobile Network Operations * Cisco Networking * Nokia Transmission * Microwave Networks * CCNA * ITIL Foundation * Linux Administration Certification * Database Administration Certification * Telecoms Industry Certifications Key Traits: * Strong troubleshooting and fault-resolution capability * Highly analytical and detail-oriented * Proactive ...

Person Specification Qualifications Essential NVQ level 3 or equivalent experience Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment) Desirable ITIL V2/V3 Foundation Experience Essential Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service. Experience of working ...

Self-motivated, with a demonstrated ability to anticipate challenges, identify opportunities, and take the initiative to improve processes and outcomes Service Management : Familiarity with ITIL processes and service management best practices Collaboration and Stakeholder Engagement : Strong ability to build relationships with internal teams, third-party vendors, and stakeholders, ensuring alignment ...

delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to escape and when to let a process run Experience managing SLAs, service ...

technical documentation and explain technical concepts to non-technical stakeholders Experience working in an operational environment with service improvement, incident/problem management and ITIL-style processes Desirable experience Azure Virtual Desktop PKI/certificate services Exchange on-premise to Exchange Online/hybrid Exchange Azure landing zones Azure Policy ...

managed service provider model.* Ensure stable, secure, and compliant laboratory technology operations across both IT and OT environments, aligned to cyber security, ITSM, ITIL, and DTE system lifecycle standards.* Serve as the primary point of accountability for laboratory technology partnering with DTE Compliance, Cyber Security, Internal Audit, and Quality Assurance. ...

environments (e.g. order submission, stock control, timesheet submission, job closing, etc.) Your competencies Experience in a Service Desk or Helpdesk environment Working knowledge of ITIL Incident Management and Request Fulfilment Excellent communication and customer service skills Basic technical knowledge of electronic security systems Understanding of windows opperating systems Technical knowledge ...

Managed Services environments Strong understanding of cloud infrastructure, networking and cybersecurity Experience delivering within Agile environments Knowledge of frameworks such as ISO 22301, NIST, ITIL or similar Excellent stakeholder management and communication skills Desirable certifications include TOGAF, CISSP, CBCP or equivalent. What's on Offer Up to £115,000 basic ...

commercial skills Confidence engaging with senior stakeholders and decision-makers Self-motivated, results-driven, and highly accountable Knowledge of ITSM frameworks such as ITIL or SIAM Degree educated (business/management preferred) or equivalent experience This is a fantastic opportunity for a driven sales professional looking to maximise earnings through ...

. Sole UK National status. Minimum of 5 years' experience in IT service delivery and/or IT change management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding … solving abilities. High levels of professionalism and integrity when handling sensitive information. Proficiency with Microsoft Office applications. Qualifications Essential IT Service Management certification (e.g., ITIL v3/v4 ). Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline. PMP or other recognised project management qualifications. Experience ...

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. A major element … initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non-technical stakeholders ...

diagnose & triage issues or requests Familiarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functions Understanding of ITIL and its principles such as event, incident, problem, and change management Organizational skills to manage multiple priorities at one time while meeting deadlines Experience participating ...

Demonstrable experience of working autonomously in a multi-vendor enterprise scale environment. Working knowledge and/or general understanding of technology methodologies such as ITIL V3. Act as a security expert, within the Managed Services Team for Service Delivery, Engineering, Operations, Product and Project Management. Offensive or Defensive hacking knowledge ...

business-to-business sales experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales ...

enterprise governance and Data Loss Prevention (DLP) policies. Manage production support, incident and problem management, Root Cause Analysis (RCA), and continuous service improvement using ITIL best practices. Maintain D365 security, role-based access control (RBAC), Segregation of Duties (SoD), audit compliance, and data governance across environments. Contribute to solution architecture … implementation, support, and continuous improvement. Strong stakeholder management and communication skills, with the ability to influence both business and technical audiences. Experience working within ITIL, Azure DevOps, ALM, security, and compliance frameworks. Solid understanding of D365 architecture, deployment practices, monitoring, and enterprise solution design. A proactive, continuous improvement mindset with ...

continuous improvement initiatives. Create and maintain documentation including HLDs, LLDs, build guides, and operational procedures. Participate in Incident, Change, and Problem Management processes following ITIL practices. ESSENTIAL SKILLS/QUALIFICATIONS: Strong experience with Windows Server 2016/2019/2022, including OS installation, configuration, Active Directory fundamentals, Group Policies … network or infrastructure automation (PowerShell, Python, Ansible, or similar). Project management experience with the ability to run or contribute to technical workstreams. ITIL Foundation certification and exposure to ITIL Transition processes. ...

reliable device experience. Drive sustainability and lifecycle optimisation. Base location: Clearwater Court Working pattern: Mon - Fri, 9am - 5pm Contract type: Permanent - Hybrid Essential criteria ITIL Foundation qualification. (or equivalent experience) Experience managing hardware or device environments. Knowledge of lifecycle and asset management. Vendor and supplier management experience. Ability to define ...

IT Support Analyst 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £220 - £245 per day: MARS has partnered a leading specialist consultancy firm to hire in a temporary IT Support Analyst on ...

IT Support Analyst | 2nd Line | Abingdon - Onsite (1 day remote) | 3 Month Temp Contract | £220 - £245 per day: MARS has partnered a leading specialist consultancy firm to hire in a temporary IT Support Analyst on ...

driving continual service improvement. You will work closely with your team identifying opportunities to enhance service delivery through improved processes, emerging technologies and embedding ITIL best practice, including the management of service requests, incidents and problems, ensuring that all tickets are appropriately prioritised, escalated and resolved in line with agreed … positive impact. You will have strong leadership skills to develop your team's technical knowledge and be able to demonstrate your previous experience implementing ITIL best practice. You will possess excellent people management skills, with a proven ability to develop high-performing support teams and deliver exceptional customer service. ...

when required. ESSENTIAL SKILLS/EXPERIENCE Senior IT Leadership: Proven track record of leading IT operations, service management, or delivery at a senior level. ITIL Mastery: Practical experience in ITIL frameworks (v3 and/or v4). Outsourced & Vendor Management: Demonstrated ability to operate and lead effectively within a large ...