11 of 11 Remote/Hybrid Performance Metrics Jobs in the Thames Valley

causes and pursue corrective and preventative actions. Collaborate across technology, business, and third-party teams to drive effective service delivery. Analyse incident trends and performance metrics to support continuous service improvement and operational resilience. Build effective service performance reporting with strong data foundations Support and guide incident … including service design, service transition, and service lifecycle management. (Required) IT Risk Management, including operational, security, compliance, and service resilience risk controls. (Required) Service Performance Management, including KPI development, service reporting, monitoring, and continual service improvement methodologies. (Required) Vendor and Third-Party Service Management, including contract management, supplier governance ...

members, customers, and key internal stakeholders to establish credibility and understanding of the service operationEstablishing and maintaining regular routines, including team meetings, 1:1s, performance reviews, coaching, and recognition activitiesGaining a thorough understanding of service desk performance metrics, including SLA achievement, customer satisfaction, ticket backlog, ticket ageing … Service Delivery Manager role at an IT Managed Service ProviderExperience of managing teams of Technical EngineersA track record of developing and implementing individual performance plansExperience with hiring and interviewing potential employeesExperience of working as part of a wider service delivery functionDemonstrable understanding of incident, problem, and change management ...

including coordinating workflows across departments, optimizing processes, and ensuring timely delivery of certification and training programs. The Operations Manager will manage resource allocation, monitor performance metrics, and support continuous improvement initiatives to enhance efficiency and service quality. Responsibilities also include assisting with budgeting, vendor and partner coordination, compliance … global initiatives and to maintain a high standard of stakeholder experience. Qualifications Strong operations management and process improvement skills, including workflow coordination and performance monitoring. Experience in project management and resource planning, with the ability to manage timelines and multiple concurrent initiatives. Proficiency with digital tools and platforms used ...

standards, governance and adoption models.Drive the adoption of modern integration approaches, including API-led, event-driven and hybrid architectures.Use customer insight, usage data and performance metrics to inform prioritisation and investment decisions.Champion a product-led approach, ensuring the platform delivers measurable value for users and the wider organisation.Build … hybrid integration approaches.• Proven ability to identify, prioritise and deliver customer value through platform-led products and services, using data, user insight and performance measures to inform decisions.• Strong stakeholder engagement and influencing skills, with experience building relationships and securing commitment across senior technical, operational and business audiences.Desirable Criteria ...

deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies and cross-functional initiatives. Champion Agile product ...

issues, and dependencies, ensuring clear mitigation plans, appropriate escalation, and timely resolution. Provide clear reporting and stakeholder communication on delivery progress, opportunities, blockers, and performance metrics. Balance demand across teams, optimise priorities and capacity, and provide strong drive to execution in support of programme objectives. Work closely with technical ...

supporting customer operations, field services, contact centres, operational sites, and digital platforms. You will collaborate across the business to drive service excellence, optimise supplier performance, manage operational risks, and support the transformation of Thames Water's telecoms landscape. What you'll be doing as a Digital Telecommunications Manager Lead … maintain strong relationships with key business, operational, and technical stakeholders. Lead service governance activities, including weekly and monthly operational reviews, reporting, and supplier performance management. Manage telecom service requests, ensuring all requests, incidents, and faults are resolved within agreed service levels. Review and approve root cause analysis reports ...

region and centrally Ensure risk mitigation actions are put in place and tracked to ensure smooth delivery Lead presentations to senior leaders on performance and long-term plans Delivery Own the end-to-end delivery of RAN sites, from nomination through design, acquisition, build, integration and handover to Operations … mindset, with a demonstrable commitment to driving quality and service standards throughout all stages of deployment Data-driven decision maker, able to utilise insight, performance metrics and reporting to inform operational and strategic planning, including focus on budget forecasting, tracking and cost control Advanced analytical and presentation skills ...

always predictable. This means you will play a key role in designing intelligent, resilient testing approaches that can handle variability and ensure consistent performance under real-world conditions. If you're someone who thrives on solving complex problems, enjoys working at the intersection of hardware and software, and wants … Mentor junior team members and embed best practices Enhance tools, processes and documentation across the test function Monitor and report on coverage, usage and performance metrics Eligibility and security requirements Due to the nature of the work: You must be a sole UK national You must be eligible ...

execution of our HPE Architecture growth strategy. This is a highly visible role where you'll be responsible for driving partner growth, accelerating pipeline performance, and ensuring successful execution across the entire partner lifecycle.Working closely with HPE, Business Managers, Subject Matter Experts, Marketing, and Sales Enablement teams … play a key role in translating commercial strategy into measurable business results. This is an opportunity to make a genuine impact, influence business performance, and help shape the future growth of one of our most strategic technology partnerships.Core ResponsibilitiesLead the delivery of the HPE Architecture business plan and growth ...

execution of our HPE Architecture growth strategy. This is a highly visible role where you'll be responsible for driving partner growth, accelerating pipeline performance, and ensuring successful execution across the entire partner lifecycle.Working closely with HPE, Business Managers, Subject Matter Experts, Marketing, and Sales Enablement teams … play a key role in translating commercial strategy into measurable business results. This is an opportunity to make a genuine impact, influence business performance, and help shape the future growth of one of our most strategic technology partnerships.## **Core Responsibilities*** Lead the delivery of the HPE Architecture business plan ...