11 of 11 Remote Root Cause Analysis Jobs in the Thames Valley

Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct root cause analysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯

Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct root cause analysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯

Experience Level Agreements (XLAs), oversee digital experience metrics, and ensure proactive service improvement across business areas. Key Responsibilities Define and deliver the XMO vision, objectives, and roadmap. Lead gap analysis and setup of XMO during transformation programmes. Establish governance structures, steering committees, and stakeholder engagement plans. Manage Riverbed and other network and application performance tools in conjunction with our … delivery partner for real-time experience monitoring. Drive continuous improvement through root cause analysis and lessons learned. Champion experience-led service design across product teams and service towers. Collaborate with Partner Advisory Group (PAG) and Digital Hub to embed experience culture. Report on DEX scores, incident response times, and satisfaction metrics. Qualifications Proven leadership in IT service More ❯

o Collaborate with the wider Operations Centre team to deliver exceptional customer experiences. Problem-Solving and Process Improvement (15%) Proactively identify and resolve service-related issues by conducting thorough root cause analysis and implementing long-term solutions. Collaborate with cross-functional teams to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. More ❯

3rd line support for a range of applications, ensuring incidents and problems are resolved quickly. Work with development, testing, and infrastructure teams to optimise application performance and reliability. Conduct root cause analysis and implement permanent fixes to minimise recurrence of issues. Create and maintain clear technical documentation for supported applications and services. Develop and maintain monitoring and … of IT experience, with extensive hands-on exposure to application support and related technologies. Strong background in 2nd and 3rd line support within complex enterprise environments. Proficient in troubleshooting, analysis, and problem resolution. Experience with monitoring tools (e.g. SolarWinds , Azure Application Insights ). Excellent stakeholder management and communication skills. Knowledge of ITIL service management processes . Ability to work More ❯

findings, and providing recommendations for improvements. Verifying testing results of external testing providers Collaboration with businesses, product specialists, software engineering, local operations and certification Supporting continuous improvement process including root cause analysis, identification of corrective actions, validation and prevent recurrence Staying updated with the latest advancements in EV charging technology, testing methodologies, and safety standards What you More ❯

findings, and providing recommendations for improvements. Verifying testing results of external testing providers Collaboration with businesses, product specialists, software engineering, local operations and certification Supporting continuous improvement process including root cause analysis, identification of corrective actions, validation and prevent recurrence Staying updated with the latest advancements in EV charging technology, testing methodologies, and safety standards What you More ❯

within the Growth team. Working closely with senior stakeholders, you will ensure that company performance is clearly understood and that decisions are grounded in data driven insights and your analysis and reporting will be instrumental in shaping the company's growth strategies and initiatives. What you'll do: Serve as the right hand person to two key senior stakeholders … regularly providing intuitive insights of company performance Conduct root cause analysis to gain deep insights into campaign performance and customer behaviour Analyse unstructured data to uncover actionable insights and develop a comprehensive understanding of customer needs Maintain and optimise performance reporting in BI tools, ensuring accessibility and usability for business users Collaborate with data and analytics engineering More ❯

design and deliver robust cloud infrastructure solutions. · Administer and support Databricks environments, including access control, storage configuration, and networking. · Diagnose and resolve complex technical issues using observability tools and root-cause analysis. · Automate infrastructure provisioning and maintenance using Infrastructure as Code tools. · Support system installations, configuration changes, and user access management. · Enhance system monitoring and reporting in partnership More ❯

maintain technical documentation, diagrams, and knowledge base articles. Collaborate with business and IT stakeholders to gather requirements and deliver scalable solutions. Provide tier-3 support for complex incidents and root cause analysis. Ensure compliance with security and data governance standards. Required Skills & Experience Proven experience working as a UCCE Engineer in enterprise environments. Strong knowledge of Cisco UCCE More ❯

maintain technical documentation, diagrams, and knowledge base articles. Collaborate with business and IT stakeholders to gather requirements and deliver scalable solutions. Provide tier-3 support for complex incidents and root cause analysis. Ensure compliance with security and data governance standards. Required Skills & Experience Proven experience working as a UCCE Engineer in enterprise environments. Strong knowledge of Cisco UCCE More ❯