10 of 10 Remote Root Cause Analysis Jobs in the Thames Valley

to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will be supporting the 3rd party provider and employees during core … tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support More ❯

as the global point of contact for Billings & Collections process matters across business units and regions Identify and implement process improvements to enhance efficiency, accuracy, and user experience Drive root cause analysis and resolution of billing disputes and collection delays Collaborate with cross-functional teams within the business to streamline workflows Technology & Systems Oversight: Ensure optimal configuration More ❯

Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct root cause analysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯

and critical platform services Develop and manage automation scripts and workflows using Ansible , Terraform , or PowerShell Collaborate with engineering teams to support infrastructure upgrades and issue resolution Contribute to root cause analysis and implement preventative measures Document support procedures and maintain a comprehensive knowledge base Participate in on-call rotations and incident response efforts as needed Critical More ❯

teams to mitigate risks and enforce governance policies. Optimise performance and scalability of Salesforce infrastructure. Establish monitoring and logging solutions for proactive issue detection. Respond to production incidents, performing root cause analysis and implementing preventive measures. Collaborate with platform teams to resolve performance bottlenecks. Identify opportunities to automate manual processes within the Salesforce estate. Lead efforts to More ❯

across the business. Key Responsibilities: Create new and adjust existing Tableau reports (Desktop, Server, and/or Cloud). Create, amend, and maintain documentation related to reporting processes. Conduct root cause analysis and troubleshoot reporting incidents. Required Experience: Proficient in Tableau Strong SQL skills, with the ability to read and write queries. Excellent communication skills, with the More ❯

across the business. Key Responsibilities: Create new and adjust existing Tableau reports (Desktop, Server, and/or Cloud). Create, amend, and maintain documentation related to reporting processes. Conduct root cause analysis and troubleshoot reporting incidents. Required Experience: Proficient in Tableau Strong SQL skills, with the ability to read and write queries. Excellent communication skills, with the More ❯

end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems Experience working with ITIL service and support processes Strong analytical and diagnostic skills for problem resolution and root cause analysis A broad understanding of technology and a good level of awareness of technical concepts Excellent knowledge of Microsoft products Any experience supporting business applications would … Managers to create a customer engagement plan for your region. The primary focus is to continuously improve services, saving time and removing frustration. Using your own knowledge and detailed analysis of tickets and current trends to identify and drive opportunities for improvement. A key part of the role is to help our customers to achieve value from IT through More ❯

processes, using SAP Data Services. Create and maintain data flows, jobs, and workflows to ensure efficient data processing. Identify, troubleshoot, and resolve defects in existing data integration processes. Perform root cause analysis for data quality issues and implement corrective actions. Manage multiple tasks and priorities effectively in a fast-paced environment. Adapt to changing requirements and project More ❯

upgrade, and program automation and SCADA systems in the factory Manage network monitoring systems, including connection, switching, and configuration Understand network routing and redundancy, and fix complex issues through root cause analysis Modify automation devices, infrastructure, and security to improve platforms Collaborate with stakeholders on project delivery and automation masterplan execution Apply standards and collaborate with key More ❯