4 of 4 Remote/Hybrid Service Design Jobs in the Thames Valley

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client … stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective, high ...

work as part of a product trio (with Product Manager and Business Product Owner) to design new digital platforms, services and solutions and to improve existing ones Own design workstreams from discovery through delivery and optimisation Collaborate with Product Managers, Business Product Owners and Technology to understand customer … problems, define opportunities and design and test effective solutions that balance user needs, business goals and technical constraints Maintain, manage and improve the ELT Design System Measure and report on the impact of delivered product features We operate a hybrid working policy that requires a minimum ...

culture of collaboration and continuous improvement. Key Responsibilities Accountable for end‐to‐end technical delivery of government projects, ensuring compliance with the GDS Service Standard, leading service assessments, and managing supplier performance. Motivate, coach, and support teams of 5‐10, nurturing talent and cultivating a collaborative, high‐performing … environment. Foster strong, transparent relationships with stakeholders at all levels, ensuring continuous alignment and shared goals. Encourage and lead the design and implementation of forward‐thinking solutions that drive customer and business impact. Proactively identify, assess, and manage risks and issues, maintaining delivery momentum and safeguarding outcomes. Use sound ...

councils, alongside non-profits and SMEs. We help our customers use Microsoft 365 confidently, securely and effectively. We also develop GovRedact, our secure redaction service designed to support organisations with Subject Access Requests (SARs) and Freedom of Information (FOI) requests. You will join a dynamic, growing team where your … recommendations. Communicate security risks and proposed changes clearly to technical and non-technical customers. Contribute to security baselines, checklists, knowledge articles and continuous service improvement. Coordinate and support the Cyber Essentials certification process, including evidence gathering, readiness checks, remediation tracking and renewal activity. Contribute to the delivery and continuous ...