Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
TechNET IT Recruitment Ltd
Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service trends Skilled in conducting root cause analyses and implementing effective solutions Strong communicator, capable of engaging both More ❯
sunderland, tyne and wear, north east england, united kingdom Hybrid / WFH Options
TechNET IT Recruitment Ltd
Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service trends Skilled in conducting root cause analyses and implementing effective solutions Strong communicator, capable of engaging both More ❯
Gateshead, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
in line with industry standards Skills and Experience required: - Proven experience of capturing and documenting customer requirements, creating detailed software specifications - Microsoft Azure DevOps experience to capture requirements - Strong MS Office skills, in particular Visio, PowerPoint, Excel and Word - Attention to detail - Experience of working on projects simultaneously - Solid Analytical skills with an interest in data and More ❯
