3 of 3 Remote Root Cause Analysis Jobs in Tyne and Wear

requests are resolved in line with SLAs. Manage and track support tickets using an ITSM platform. Troubleshoot and resolve hardware and software issues across Windows and Mac environments. Conduct root cause analysis to prevent issue recurrence and improve service delivery. Carry out regular patching and system hardening to maintain system security and performance. Share expertise with team More ❯

one. What You’ll Be Doing/Working on the core application written in modern .Net stack and Blazor Working primarily with the Microsoft Stack Supporting application troubleshooting and root cause analysis Improving system testability and supporting automation efforts Writing SQL scripts and stored procedures Collaborating within an Agile team environment What We’re Looking For/ More ❯

hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues More ❯