1 of 1 Security Operations Centre Jobs in Tyne and Wear

We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions. Role Overview *CANDIDATES MUST BE BASED IN THE UK* Location: Remote Package: £35,000- £45,000 What you'll be doing … meetings Acting as the primary liaison between internal technical teams and clients, ensuring service and technical delivery meet expectations Managing client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities Tracking and managing customer action logs to ensure … timely resolution and follow-up Main Skills/Requirements: Candidates must be eligible for Security Clearance Proven experience as a Service Desk Analyst Essential experience working within a Security Operations Centre (SOC) function Strong knowledge of SOC tools such as Azure Sentinel, Microsoft Defender, or equivalent platforms Demonstrated success in client-facing roles, with excellent communication More ❯