8 of 8 Remote Service Delivery Jobs in Tyne and Wear

you're passionate about technology, leadership, and making a meaningful impact, we'd love to hear from you. What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours or reduced hours) Hybrid working model Career development Active wellbeing and inclusion networks … using FinOps principles to optimise spend and improve transparency. Support the migration from on-premise systems to cloud, enabling scalable and secure solutions. Collaborate with senior leaders, architects, and delivery teams to embed cloud into transformation programmes. Build and develop a high-performing cloud team, fostering continuous improvement and technical excellence. Stay ahead of emerging technologies and lead the … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care Job description Job More ❯

Job summary Join NHS Business Services Authority (NHSBSA) in a transformative leadership role, playing a pivotal part in the delivery of the Future NHS Workforce Solution.The solution will build upon the success of the Electronic Staff Record (ESR), which is the HR and payroll system for the NHS. ESR processes £55 billion in payments each year to NHS colleagues … flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.o 27 days leave (increasing with length of service) plus 8 bank holidays.o Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you … and your loved ones Main duties of the job We are looking for someone with a deep understanding of workforce systems and experience in service delivery and optimisation within complex organisations. You should have the ability to lead teams, influence stakeholders at all levels, and manage large-scale projects. Excellent communication and data analysis skills, combined with a More ❯

together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while … maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored … assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify More ❯

Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Manager to join our Children's Services team supporting and leading on Live Service for DWP. Our teams use fresh ideas and leading-edge tech to … ability to troubleshoot and identify problems, clear pathways for resolution and engagement with relevant stakeholders to successfully manage service. Proven experience of leading individuals and teams to deliver IT service excellence with the ability to implement and translate strategy into action together with experience supporting personal development. Proven track record of analysis and identification of trending incidents, and supporting … queries to inform Knowledge Management Process and identify improvement opportunities Demonstrable experience of delivering a consistently high standard of customer service through collaboration with key stakeholders and liaison with internal and external teams to build effective relationships and knowledge. Demonstrable experience of using Elasticsearch or similar monitoring tool. Strong working knowledge of ITIL or other service management framework More ❯

Job summary Are you passionate about using technology to make a real impact in public service? Do you have experience in supporting software in the workplace and ensuring essential services are maintained and effective. If so, we would love to hear from you. As an Application Support Developer at the NHS Business Services Authority, you will play a key … a motivated and proactive individual looking to contribute to the NHS goals and work alongside talented IT professionals. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development … enhancing existing applications to ensure they meet business needs and deliver improved user experiences. Collaboration: Work closely with other IT teams, project managers, and business stakeholders to ensure successful delivery of support and development tasks. Testing & Documentation: Assist in the creation of detailed system documentation, test plans, and work instructions to ensure the smooth operation of applications. Incident Management More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required More ❯

systems for millions users. You'll be planning and designing research programmes that will inform the products and services we develop. You'll work closely with users and agile delivery teams to test both broad concepts and detailed service elements, ensuring that research findings are clearly communicated, understood, and translated into practical, actionable recommendations. We need a champion … of user-centred design and core research principles. You'll help build a shared understanding of user needs across teams and stakeholders, influencing design decisions and driving improvements in service delivery. You'll also help our product teams to collaborate, guiding them in interpreting research insights and maintaining a strong focus on user experience throughout the development lifecycle. Your … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £46,547. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You More ❯