2 of 2 Remote Service Desk Analyst Jobs in Tyne and Wear

Service Desk Analyst, Newcastle upon Tyne Client: Somerset Bridge Group Location: Newcastle upon Tyne, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 4f2abd3a0fba Job Views: 10 Posted: 17.06.2025 Expiry Date: 01.08.2025 Job Description: Key Responsibilities: Provide 1st and 2nd line IT technical support Ensure all tickets are logged, prioritized, and resolved within SLA … Handle all queries professionally and efficiently, maintaining high customer service standards Follow IT processes at all times Provide hardware and application support Escalate tickets when necessary to the relevant team Create and maintain process and procedure documents Maintain user security on all systems Assist with infrastructure tasks and IT projects Manage the local site IT asset inventory Attend site More ❯

We're looking for a Service Desk Technician to join us initially for a period of 6 months. You'll be based from our office on Newcastle Quayside and you'll be the first point of contact for providing technical support to end-users who need assistance with their computer hardware or software. This could involve fixing a … technical fault, answering a query or fulfilling a service request, anything that is needed to allow the user to return to work satisfactorily. You will also assist with user rights, passwords, user accounts and basic level security administration. We're looking for someone who genuinely enjoys what they do and has a determined ‘can do’ attitude. A confident communicator … include: Identifying and diagnosing issues and problems Supporting colleagues around the business with IT issues and requests. Escalating issues in a timely manner to relevant contacts Delivering excellent customer service and explaining technical issues in a way that non-experts can understand. Most of your work will take place over the phone, by email and through fault finding programmes More ❯