IT Service Quality Lead
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Akkodis
Harness ITSM tools, analytics, and automation to boost efficiency and reliability. What You Will Bring: Strong knowledge of ITIL and IT service management best practices. Hands-on experience with ServiceNow, Jira, Zendesk (or similar). Skilled in Power BI for reporting and Visio for process mapping. Ability to analyse ticket trends and performance metrics to identify areas for improvement. Clear More ❯
Employment Type: Permanent
Salary: £40000 - £45000/annum + Bonus
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