5 of 5 2nd Line Technical Support Jobs in the UK

JOB TITLE : 2nd Line Technical Support Engineer SALARY: £30,000 to £34,000 per annum Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 2nd Line Support Engineer but dealing with 2nd line queries quite … results and love fixing problems? If so, we may have the role for you! Due to new contract wins, my client, a trailblazing MSP are currently looking for a 2nd Line Support Engineer to come and join us at there site in Surrey. You will be the first point of contact for customers with IT … related issues and receive these through our ticket system, calls or emails. LOCATION : London/Surrey (SW) border JOB SPECIFICATION: 2nd Line Support Engineer Sitting within the helpdesk team within there surrey offices, you’ll be first point of contact for our customers Logging all technical related incidents and requests (either by phone More ❯

IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at … as the IT Support Engineer/1st Line & 2nd Line Technical Support Analyst include: Provide First and Second-Line Technical Support: You'll be the first point of contact for users, offering top-notch support via phone, email, and live chat. … Problem Management. You'll continuously look for ways to improve resolution levels, acting as a key point of knowledge for the team CANDIDATE REQUIREMENTS Must have a solid second line support background Clear and fluent English (written and spoken) Excellent communication and interpersonal skills Professional and punctual Team player Ability to lead by example - developing and More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f … position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain … Party tools/applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player More ❯

Job Title - 2nd Line Technical Support Analyst (Desktop Support) Location - London SE1 Contract - 3 months temporary Hours - 35 hours per week Working arrangement - Full time in office Salary - £29.85 per hour LTD Role Summary - We are seeking an experienced 2nd Line Technical Support Analyst … to deliver a responsive, efficient, and customer-focused IT support service. You will handle escalations from the Service Desk, manage incidents, problems, and requests within SLA, and ensure excellent service delivery-particularly to VIP users. This role also includes covering the Service Desk when required and working closely with other technology teams to maintain outstanding customer satisfaction. Key … improve efficiency. Support Disaster Recovery procedures and project-related activity as required. Maintain accurate asset records and liaise effectively with other teams. Requirements: Proven experience in a 2nd Line IT support role, ideally within a desktop support environment. Strong knowledge of incident, request, and problem management within SLA frameworks. Excellent customer More ❯

One of our wonderful clients have re-engaged and I am now looking for a 2nd Line Technical Support Engineer to join their ever-growing team. You will need to have very strong desktop support skills and have good network knowledge and experience including managed switches, VLANs, Wi-fi and firewalls. More ❯