support tools. Full UK Driving Licence and own vehicle preferred. Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G). More ❯
support tools. Full UK Driving Licence and own vehicle preferred. Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G). More ❯
optimal utilisation of hardware, software, and services. - Investigate and resolve end-user technical issues, maintaining high service standards. What You Will Bring: - Experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet. - Strong knowledge of IP networking, including DHCP, DNS, VPN, NAT, and VoIP. - Proven ability to configure, install, and troubleshoot routers, wireless access points, and More ❯
optimal utilisation of hardware, software, and services. - Investigate and resolve end-user technical issues, maintaining high service standards. What You Will Bring: - Experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet. - Strong knowledge of IP networking, including DHCP, DNS, VPN, NAT, and VoIP. - Proven ability to configure, install, and troubleshoot routers, wireless access points, and More ❯
seamless handovers and coordinated resolution of cross-functional issues. Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL). What do we need from you? ·????????A passion for telecoms and customer support ·????????A natural focus on quality and solution driven. ·????????Customer driven, proactively seeking to exceed customer expectations. More ❯
up to date. * Keep customers informed throughout the fault lifecycle. * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. * Liaise with third-party engineers and suppliers to resolve issues. * Support field engineers with remote configurations and link checks. * Monitor network health using SolarWinds. More ❯
to date. * Keep customers informed throughout the fault life cycle. * Configure and troubleshoot Cisco, Juniper, and Adtran Switches, Routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. * Liaise with third-party engineers and suppliers to resolve issues. * Support field engineers with remote configurations and link checks. * Monitor network health using SolarWinds. More ❯
update support tickets. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF . Liaise with third-party engineers and suppliers to resolve issues. Support field engineers with remote configurations and link checks . Monitor network health More ❯
update support tickets. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF . Liaise with third-party engineers and suppliers to resolve issues. Support field engineers with remote configurations and link checks . Monitor network health More ❯
knowledge of desktop operating systems (XP, Vista and Windows 7,8 & 10), MAC OSX and Microsoft Office Experience of the installation and configuration of peripheral devices; e.g. Network Printers, ADSL Routers, and LAN Switches Data Centre Experience recommended CCNA would be beneficial Personal Qualities: It is expected that you will possess all of the following key attributes: Effective team player More ❯
support and AV assistance (manage the online video calls etc) • Setting up conference room equipment as required, to include Laptops, Screens, projectors, conference phones, video conferences, Lync Pods, Hubs, ADSL lines • As required set up conference room facilities, to include opening and closing of Partitions, whiteboards, room set ups (Cabaret/Theatre/Boardroom/Classroom styles) • To announce visitors More ❯
