seamless handovers and coordinated resolution of cross-functional issues. Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL). What do we need from you? ·????????A passion for telecoms and customer support ·????????A natural focus on quality and solution driven. ·????????Customer driven, proactively seeking to exceed customer expectations. More ❯
up to date. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. Liaise with third-party engineers and suppliers to resolve issues. Support field engineers with remote configurations and link checks. Monitor network health using SolarWinds. More ❯
up to date. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. Liaise with third-party engineers and suppliers to resolve issues. Support field engineers with remote configurations and link checks. Monitor network health using SolarWinds. More ❯
are essential for helpdesk phone support and customer-facing communication. Desirable Skills (Nice to Have): Basic scripting abilities, particularly with PowerShell or batch files. Experience configuring and troubleshooting firewalls, ADSL routers, and VPN clients. Completion of at least one Microsoft certification exam. Familiarity with Apple Mac systems. Knowledge of virtualization platforms such as Hyper-V or VMware. Experience in building More ❯
on fixes, software and hardware installations, and configurations. Troubleshooting IT problems ranging from software issues to hardware troubleshooting. Setting up hardware using Microsoft Intune. Troubleshooting basic network connectivity, including ADSL broadband issues. Performing preventative maintenance on workstations and peripherals. Testing fixes to confirm resolution, and performing post-resolution follow-ups. Analysing resolution trends to prevent future issues and developing help More ❯
on fixes, software and hardware installations, and configurations. Troubleshooting IT problems ranging from software issues to hardware troubleshooting. Setting up hardware using Microsoft Intune. Troubleshooting basic network connectivity, including ADSL broadband issues. Performing preventative maintenance on workstations and peripherals. Testing fixes to confirm resolution, and performing post-resolution follow-ups. Analysing resolution trends to prevent future issues and developing help More ❯
