Delivery Manager
- Hiring Organisation
- Connect2Hackney
- Location
- Hackney, London, United Kingdom
- Employment Type
- Temporary
- Salary
- £500 - £550/day (umbrella)
managing spreadsheets from the sidelines. You will own the hands-on delivery of a unified digital access strategy, integrating modern CCaaS systems, AI-driven triage, and seamless Resident Single Sign-On across Hackney's entire service ecosystem. If you want to eliminate friction for residents, streamline back-office operations … including Adults & Children's Social Care, Housing & Homelessness, and Domestic Abuse case management. Leverage Next-Gen Tech: Implement modern contact center technologies, including Conversational AI (voicebots/chatbots), Robotic Process Automation (RPA) for legacy system bridging, and omnichannel CCaaS platforms. Empower & Coach Teams: Build and support multidisciplinary teams (developers, user ...