Bedford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Spectrum It Recruitment Limited
Our client is looking for a CustomerSupportEngineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and … the chance to work with some of the most innovative tools in the industry. CustomerSupportEngineer Bedford 1-2 days a week on site (hybrid) Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues … working across customer environments. Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs. Provide an exceptional support experience via email, phone, and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management More ❯
Poole, Dorset, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
Poole 1-2 days a week on site (hybrid) Our client is looking for a CustomerSupportEngineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working … with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry. CustomerSupportEngineer Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues … working across customer environments. Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs. Provide an exceptional support experience via email, phone, and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management More ❯
Bedford, Bedfordshire, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
Bedford 1-2 days a week on site (hybrid) Our client is looking for a CustomerSupportEngineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working … with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry. CustomerSupportEngineer Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues … working across customer environments. Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs. Provide an exceptional support experience via email, phone, and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management More ❯
