Triage Analyst
- Location
- Greater London, England, United Kingdom
Through analysis of operational data, incident trends and service performance, the Triage Analyst identifies opportunities for continuous improvement, supports informed business decision-making and contributes to the reduction of recurring issues and service disruption.**Key Responsibilities*** Independently coordinate and manage … improvement and incident reduction.* Use analytical tools, including SQL where appropriate, to support investigations, operational reporting and data-driven decision-making.* Develop recommendations and potential solutions for operational challenges, ensuring issues are thoroughly assessed before escalation.* Provide guidance, support and knowledge sharing to colleagues ...