3 of 3 Remote/Hybrid Genesys Jobs in the UK

JR111180Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency … capability and operational maturity# What You Bring* 10+ years of experience in enterprise SaaS, Professional Services, consulting, or customer transformation leadership.* Strong preference for Genesys experience or expertise in enterprise CX, AI, or adjacent cloud platforms.* Proven success leading complex commercial engagements and transformation programmes.* Experience driving AI-led customer ...

strategic engagement with technology partners, customers, and internal stakeholders.The successful candidate will possess deep expertise across modern Contact Centre platforms such as NICE CXone, Genesys Cloud, Amazon Connect, and other leading CCaaS solutions. They will be responsible for identifying market opportunities, building partner relationships, shaping solutions, influencing clients, and driving … solutions.Act as a trusted advisor to clients on CX, digital transformation, AI, automation, and cloud contact centre strategies.Establish and strengthen strategic relationships including NICE, Genesys etc.Drive joint GTM initiatives, co-sell opportunities, partner-led campaigns, and solution development.Represent the organisation at partner forums, industry events, and customer engagements.Solution & Industry LeadershipServe ...

Guide the architecture, design, and development of scalable customer and client platforms, implementing microservices and integrations across AWS & Azure, enhancing solutions like AWS Connect, Genesys Cloud, payments, web-portals, communications and collection services. Set technical direction and engineering standards across teams, promoting modern cloud-native and AI-augmented engineering practices. … with CI/CD pipelines, Infrastructure as Code, DevSecOps practices, and test automation. Experience working with customer contact platforms such as AWS Connect or Genesys Cloud. Proven ability to design and deliver secure, scalable, and resilient cloud-native solutions within complex enterprise environments. Strong understanding of observability, operational support, reliability ...