Head of Customer Experience - Transformation and Delivery
- Location
- Swindon, England, United Kingdom
accelerate the next phase of Group Customer Operations (GCO), aligned to the Nationwide Blueprint, our Modern Mutual ambition and our strategic priorities, we are advertising a maternity cover opportunity for a high-performing Head of Customer Experience - Transformation and Delivery. This is a high-impact leadership role … centre of journey ownership, GCO performance, customer intelligence, automation and AI. The agenda is clear, strategically important and outcome-led: we need to maintain pace, strengthen delivery and continue turning insight, journey performance and intelligent automation into measurable improvements for customers, colleagues and the Society. This role brings ...