2 of 2 Remote ICT Support Jobs in the UK

This is a fantastic opportunity for an enthusiastic and motivated individual to join a small, friendly business providing ICT support to businesses. The role will be varied and includes dealing with customers and carrying out a variety of IT installation, maintenance and repair tasks. Role Dealing with customers over the phone in a professional manner Providing end user … support Building and installing hardware and software Installing and maintaining servers System management High level internet security Voice over IP Telephony Networking and multi-site technology Back up and data security. Training Face to Face in person College attendance once every other week For the right candidate future prospects are excellent. AF-IT Ltd are looking to train and … grade A*-C or 9-4 (Essential) Maths GCSE, grade A*-C or 9-4 (Essential) About the Employer AF-IT LTD Formed in 2003, AF-IT Limited now support customers across the UK and beyond. Supporting satellite and regional offices, home workers and unattended systems, takes us to the USA, The middle and far east, to South America More ❯

prioritise, work unsupervised and make decisions while balancing the pressures of incoming and on-going customer contacts. Team members are expected to have the aptitude to understand, work and support hardware and software on various platforms/configurations together with providing solutions to enhance customer experience e.g. contributing to knowledge bases on various platforms and provide training and guidance … their base site to any supported sites in adjacent counties as required. The role covers the hours of 08h00 - 17h00. Main Duties: Provide a wide range of services to support, fix and maintain hardware and software across HBLICT's partner organisations. This includes, but is not limited to, attending sites and using remote tools to achieve prompt and effective … resolution. Accurately log all support/service interactions through ITSM tool and processes Respond promptly to requests for support/service in person, via inbound communication channels Participate in regular team meetings Attend and contribute to regular appraisal and personal development meetings Manage incidents/requests agreed SLA/OLA and maximum efficiency Undertake statutory and job specific More ❯