1 to 25 of 329 Remote/Hybrid ITSM Jobs in the UK

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

contribute to the enhancement of Service Desk processes. Ensure all incidents, requests, and technical activities are accurately recorded within the IT Service Management (ITSM) system. Maintain high levels of customer service while managing competing priorities in a fast-paced technical environment. Keep technical knowledge current by maintaining awareness of emerging … problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills with the ability to explain ...

Data Lake design principles Experience with data pipeline monitoring, troubleshooting, and incident management Familiarity with Power BI and data visualization tools Experience with ITSM or ticketing platforms (e.g., ServiceNow). Knowledge of data governance and quality standards in enterprise environments Familiarity with GxP or life sciences data environments ...

Experience translating technical concepts for non-technical audiences Desirables Formal project management certification (PMP, PRINCE2, Agile/Scrum certifications) Experience with ServiceNow or similar ITSM platforms for change and incident management Knowledge of Windows Server technologies and enterprise infrastructure Experience with Ping AM/Ping DS Identity product ...

governance principles. Knowledge of Microsoft 365 security & compliance capabilities. Basic understanding of Azure Active Directory/Entra ID identity and access concepts. Familiarity with ITSM/incident management processes. Understanding of regulatory compliance basics. How compliance and data protection teams use Purview outputs. Data sensitivity models and how they ...

supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the management of service requests across multiple suppliers and service towers. Knowledge of ITSM best practices, including Request Management, Incident Management, Service Level Management, and Supplier Management, with a good understanding of ITIL frameworks. Experience monitoring service request performance ...

SIAM principles, supplier governance, and service integration, with experience managing and coordinating service request activities across multiple suppliers and service towers. Good knowledge of ITSM best practices and ITIL frameworks, including Request Management, Incident Management, Service Level Management, Continual Improvement, and Supplier Management. Experience developing and analysing service performance metrics ...

platforms.\Experience managing and maintaining CMDBs, configuration items (CIs), relationships, and data quality processes to ensure accurate and reliable configuration information. Strong knowledge of ITSM practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, supported by a good understanding of ITIL best practices. Ability to analyse asset ...

identify trends, and drive continual improvement initiatives Experience facilitating Change Advisory Boards (CABs) and engaging with technical, operational, and business stakeholders Strong understanding of ITSM practices, particularly Change, Release, Incident, Problem, and Configuration Management Proven ability to challenge and influence suppliers to ensure changes are planned, documented, and implemented ...

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

cross-functional dependencies Strong written and verbal communication skills, including experience supporting client-facing communications, service reviews, or business-review materials Experience working with ITSM, ticketing, reporting, dashboard, or data-visualization platforms Strong attention to detail with the ability to produce accurate, complete, and professional incident, RCA, compliance, and service ...

people leadership, coaching, performance management and communication skills. Strong customer and stakeholder management skills, including experience handling high-impact incidents and escalations. Experience using ITSM or PSA platforms such as ServiceNow, Autotask or equivalent, with the ability to interpret operational data. Strong technical literacy across common service desk technologies, including ...

Microsoft Intune. SaaS & Identity Administration: Strong background administering Google Workspace and SSO/Identity platforms, including security controls, JML processes, and least-privilege access. ITSM & Atlassian: Hands-on experience configuring and managing Jira Service Management (JSM), Jira Software, and Confluence. AV & Meeting Room Support: Confident in managing and troubleshooting ...

supporting security monitoring and incident response, including the use of SIEM tooling, escalation, root‐cause analysis and preventative action A practical understanding of IT service management, including incident, problem, change and asset management Experience creating and maintaining clear technical documentation, operational procedures, asset information and system records Experience working effectively ...

multi-supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams. Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks. Experience analysing incident trends, recurring issues ...

understanding of SIAM principles and multi-supplier service delivery models. Ability to analyse service availability data and drive continual improvement initiatives. Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management. Experience managing service risks, resilience requirements, and critical service dependencies. Strong stakeholder management, analytical, problem ...

within complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams.Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks.Experience analysing incident trends, recurring issues, and knowledge ...

level and low‐level designs, implementation procedures, runbooks, support documentation, control evidence and technical standards. Integrate PAM with Active Directory, identity‐management workflows, SIEM, ITSM, cloud services, databases and applications, including the development and support of custom web connectors and third‐party application connectors. Investigate platform incidents, failed rotations, authentication ...

enterprise architecture. Knowledge of SaaS, IaaS, PaaS, Microsoft 365, Azure, automation, AI and modern digital platform technologies. Strong knowledge of software delivery lifecycles, IT service management and Agile, Lean and Waterfall delivery approaches. Excellent written, verbal and presentation skills, with the ability to influence executive, senior, technical and non-technical ...

working within Agile, DevOps, or product-focused delivery teams. Experience using infrastructure monitoring and performance management platforms. Working knowledge of Jira, Confluence, and IT Service Management tooling. Experience managing platform certificates and secure communications across enterprise environments. Proven experience delivering platform upgrades, migrations, and transformation initiatives. Good understanding of hybrid ...

environments. Strong understanding of SIAM principles, supplier governance, and the measurement and management of service performance across multiple suppliers and service towers. Knowledge of ITSM best practices, including Service Level, Incident, Problem, Change, and Supplier Management, with a good understanding of ITIL frameworks. Experience producing, analysing, and presenting service performance ...

support teams for resolution Adhere to customer's and Computacenter's Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

DHCP, DNS, IP addressing, subnetting, VLANs; configuration of routers, switches, and wireless access points. Experience with RMM tooling (e.g. NinjaOne, N-able) Experience with ITSM platforms (e.g. ServiceNow, Autotask). Patch management across software and operating systems. Excellent technical documentation skills, able to write clearly for both technical ...