Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data-led insights, storytelling … and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention … strategies Using SQL and dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led More ❯
City Of London, England, United Kingdom Hybrid / WFH Options
Harnham
s culture is built around collaboration, innovation, and data-driven decision-making . Their Customer Analytics team plays a central role in driving customer growth and loyalty through actionable insight and experimentation. THE ROLE: As a Senior Customer Analyst , you’ll join the Customer Analytics function, working closely with the Loyalty and Retention teams to drive customer engagement … Loyalty Analytics , Retention Strategy, Customer Segmentation, Churn Analysis SQL Looker Power BI Tableau Data Visualisation CRM Analytics Marketing Analytics Stakeholder Management Customer Insights Data Storytelling Mid-level to Senior Analyst (typically 3-6 years) Background in eCommerce, marketplace, subscription or digital marketing environments Experience collaborating with CRM and Marketing teams to optimise retention More ❯
Role: Business Analyst – Retention Data (EMEA) 📍 Location: Hybrid – London (3 days office/2 days remote) ⏳ Contract Length: 12 months minimum 💰 Day Rate: £260/day (Inside IR35) I’m hiring for a Business Analyst – Retention Data to join a leading global tech company known for empowering businesses with cutting-edge financial tools and services. This is a … contract (minimum) with hybrid working 3 days per week in the London office, 2 days remote . ** MUST HAVE ** 1: Within your experience and clearly on your CV: Data Insight, what impact did you make. 2: We are looking for someone who can display on their CV that has analysed data they have pulled and can make recommendations that … that improve retention performance across products Partner with cross-functional teams to meet data needs now and in the future What We're Looking For: ✅ Experience as a BI Analyst/Data Analyst , ideally with a retention or lifecycle focus ✅ Advanced SQL (comfortable with complex queries, joins, CTEs, etc.) ✅ Proficiency in Tableau , Qlik , or similar BI tools ✅ Experience More ❯
City of London, London, United Kingdom Hybrid / WFH Options
RedCat Digital
Role: Business Analyst – Retention Data (EMEA) 📍 Location: Hybrid – London (3 days office/2 days remote) ⏳ Contract Length: 12 months minimum 💰 Day Rate: £260/day (Inside IR35) I’m hiring for a Business Analyst – Retention Data to join a leading global tech company known for empowering businesses with cutting-edge financial tools and services. This is a … contract (minimum) with hybrid working 3 days per week in the London office, 2 days remote . ** MUST HAVE ** 1: Within your experience and clearly on your CV: Data Insight, what impact did you make. 2: We are looking for someone who can display on their CV that has analysed data they have pulled and can make recommendations that … that improve retention performance across products Partner with cross-functional teams to meet data needs now and in the future What We're Looking For: ✅ Experience as a BI Analyst/Data Analyst , ideally with a retention or lifecycle focus ✅ Advanced SQL (comfortable with complex queries, joins, CTEs, etc.) ✅ Proficiency in Tableau , Qlik , or similar BI tools ✅ Experience More ❯
City Of London, England, United Kingdom Hybrid / WFH Options
Harnham
part of a central Insights team known for delivering high-impact analytics projects that influence leadership decisions across product, commercial and operational teams. THE ROLE: As a Senior Partner Analyst, you will act as the analytics lead for partner and commercial insights. You'll collaborate with cross-functional teams to identify opportunities, deliver reporting frameworks, and shape decision-making … clear and concise recommendations to senior stakeholders. Mentor and guide junior analysts, ensuring consistency of quality and approach. YOUR SKILLS AND EXPERIENCE: 5+ years in data analytics or business insight, ideally within marketplace, tech, or eCommerce. Expert-level SQL and experience with BigQuery or Snowflake. Proven stakeholder management and presentation experience. Confident working with large, complex data sets. Desirable … HOW TO APPLY: Please send your CV to Atif Ahmad via the Apply link on this page to discuss this role in more detail. Desired Skills and Experience Senior Analyst/Lead Analyst (5+ years' experience) Strong track record in commercial or partner performance analysis Experience working across cross-functional teams (product, operations, strategy) Confident working with senior More ❯
part of a central Insights team known for delivering high-impact analytics projects that influence leadership decisions across product, commercial and operational teams. THE ROLE: As a Senior Partner Analyst, you will act as the analytics lead for partner and commercial insights. You'll collaborate with cross-functional teams to identify opportunities, deliver reporting frameworks, and shape decision-making … clear and concise recommendations to senior stakeholders. Mentor and guide junior analysts, ensuring consistency of quality and approach. YOUR SKILLS AND EXPERIENCE: 5+ years in data analytics or business insight, ideally within marketplace, tech, or eCommerce. Expert-level SQL and experience with BigQuery or Snowflake. Proven stakeholder management and presentation experience. Confident working with large, complex data sets. Desirable … HOW TO APPLY: Please send your CV to Atif Ahmad via the Apply link on this page to discuss this role in more detail. Desired Skills and Experience Senior Analyst/Lead Analyst (5+ years' experience) Strong track record in commercial or partner performance analysis Experience working across cross-functional teams (product, operations, strategy) Confident working with senior More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Harnham - Data & Analytics Recruitment
part of a central Insights team known for delivering high-impact analytics projects that influence leadership decisions across product, commercial and operational teams. THE ROLE: As a Senior Partner Analyst, you will act as the analytics lead for partner and commercial insights. You'll collaborate with cross-functional teams to identify opportunities, deliver reporting frameworks, and shape decision-making … clear and concise recommendations to senior stakeholders. Mentor and guide junior analysts, ensuring consistency of quality and approach. YOUR SKILLS AND EXPERIENCE: 5+ years in data analytics or business insight, ideally within marketplace, tech, or eCommerce. Expert-level SQL and experience with BigQuery or Snowflake. Proven stakeholder management and presentation experience. Confident working with large, complex data sets. Desirable More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
Virgin Money
Service & Operations Salary range: £31,600 - £39,500 per annum Location: UK Remote Contract type : Permanent Our Team An amazing opportunity for someone to join our Customer Operations - Performance Insight team, primarily specialising in understanding Performance, monitoring trends, strategy, and benchmarking. If you are self-motivated, enthusiastic and ready to make a real difference to a successful and go … of our strategies. You'll play a significant role in helping the business deliver against their data, customer service, and cost ambitions. What you'll be doing Supporting Lead Insight Specialists and Leadership in bringing ideas around insight to life, building intuitive and informative data handling models and reporting tools. Create, produce, and present Insights to relay timely … ControliQ and telephony platforms to extract key operational data, understanding and interpreting it to create meaningful insight. Design and develop models, dashboards and executive views to provide performance related insight used to make key business decisions across Customer Operations. Undertaking analysis of industry benchmark, market, and economic information to provide key insight of current and future banking trends. More ❯
Principal Marketing Analyst - Insights and Analytics Location: London (Hybrid 2 days per week on site) Salary: 80k - 100k Our Clients ambition is simple. To combine their global know-how with local insight to help clients turn their business goals into reality. By offering innovation, automation and organizational design. All with a personal touch. Summary As a Principal Analyst … distilling best practice and guidance in analytics methodology while also aiding in the development and productionising of best in class data solutions. In addition to being a key delivery analyst, you must also lead the development and maturity of our digital analytics capability. This will be through three main routes; standards (the creation of new analytical approaches for others More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Humankind Global Recruitment
Principal Marketing Analyst - Insights and Analytics Location: London (Hybrid 2 days per week on site) Salary: 80k - 100k Our Clients ambition is simple. To combine their global know-how with local insight to help clients turn their business goals into reality. By offering innovation, automation and organizational design. All with a personal touch. Summary As a Principal Analyst … distilling best practice and guidance in analytics methodology while also aiding in the development and productionising of best in class data solutions. In addition to being a key delivery analyst, you must also lead the development and maturity of our digital analytics capability. This will be through three main routes; standards (the creation of new analytical approaches for others More ❯
Reading, Berkshire, England, United Kingdom Hybrid / WFH Options
Thames Water
translating performance data into meaningful insights, contributing to continuous improvement, and supporting consistency across reporting practices within the Spoke PMO. What you’ll be doing as a Reporting & Insights Analyst Assure inputs into performance dashboards and reports in the corporate reporting system for all assigned Sub Programmes, ensuring outputs are accurate, timely and aligned with governance cycles. Operate within More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
SF Technology Solutions
Visitor Economy Analyst – West Midlands Salary: Up to £40,000 per annum Location: Hybrid – West Midlands based Contract: Full-time, permanent Are you passionate about using data and insight to shape how regions attract visitors and grow their tourism economies? We’re looking for a Visitor Economy Analyst to join a regional organisation focused on strengthening the … research, data analysis and evaluation work that informs strategy and policy across tourism, major events and visitor attraction programmes. Working collaboratively across teams, you’ll help design and deliver insight that drives investment, improves visitor experiences, and supports economic growth. Key Responsibilities Analyse tourism, economic and event-related data to identify trends and opportunities Support delivery of research and … focused role into a more strategic and outward-facing position. Why Apply Work at the intersection of research, tourism and economic growth Influence real regional strategy through data and insight Join a collaborative, supportive and values-driven environment Competitive salary up to £40,000 with hybrid working flexibility Interested? If you’re an analytically minded professional who enjoys turning More ❯
Insights Analyst Up to £55,000 Hybrid - Greater Manchester (1-2 days per week) About the Company A well-established UK-based organisation with nearly four decades of experience, this company delivers integrated, technology-driven solutions across sectors such as debt recovery, enforcement, and public policy support. Serving government agencies, utilities, and private businesses, they focus on areas including More ❯
Leicester, Leicestershire, England, United Kingdom
Robert Walters
Marketing & Insights AnalystLeicester£25,000 - £35,000Permanent This is an exciting opportunity for an Analyst to join a growing analytics team, with the goal of creating valuable actionable insights and marketing campaigns that will in turn, drive a return of investment from their clients. You will be keeping in close touch with them to ensure they receive the best … experience possible. Marketing & Insights Analyst - What will you be doing? * Conducting comprehensive data insight and analysis to identify trends, patterns, and opportunities that inform strategic marketing decisions for clients.* Preparing detailed reports and forecasts that clearly communicate findings to both internal teams and external stakeholders, supporting informed decision-making processes.* Managing marketing data campaigns from inception through execution … alignment with client objectives at every stage.* Delivering insightful presentations that translate complex data into accessible information for clients, helping them appreciate the value of your work. Marketing & Insights Analyst - What will you need? * Commercial or Marketing analytics experience.* Proven track record of exceeding targets and going the extra mile for a client.* Strong SQL & Excel.* IBM Modeller & SAS More ❯
Leicester, Leicestershire, England, United Kingdom
Robert Walters
Senior Marketing & Insights AnalystLeicester£40,000 - £50,000Permanent This is an exciting opportunity for an Senior Marketing & Insights Analyst to join a growing analytics team, with the goal of creating valuable actionable insights and marketing campaigns that will in turn, drive a return of investment from their clients. You will be keeping in close touch with them to ensure … they receive the best experience possible, whilst also managing a team of analysts. Senior Marketing & Insights Analyst - What will you be doing? * Guiding and mentoring a team of analysts, fostering an environment of collaboration, knowledge sharing, and continuous improvement.* Ensuring all client management activities are handled with care, focusing on delivering high-quality service throughout every stage of data … campaign analysis, ensuring reliability at every step.* Overseeing the preparation of reports to ensure they meet utilisation targets and key performance indicators set by the organisation. Senior Marketing & Insights Analyst - What will you need? * Management/mentoring experience.* Proven track record of exceeding targets and going the extra mile for a client.* Advanced SQL & Excel.* IBM Modeller & SAS desirable. More ❯
Job Title: Customer Insights Analyst Location: London (1-2 days per week) Contract Length: 3 months IR35 Status: Inside IR35 Rate: £500-£570 per day Start Date: 2 weeks notice max Overview: Our client, recently acquired, is prioritising key data initiatives to strengthen their customer strategy. The focus is on retention, promotions, marketing effectiveness, growing the customer base, and More ❯
Customer Insights & Systems Analyst Newly created role within a global business 35,000 - 40,000 Leeds/Hybrid - 3 days on site Ability to implement all new dashboards & reporting metrics across customer service, CRM system (hubspot) and order management Client Details Our client are a leading manufacturing business with a global footprint. With offices across Europe, the role will … maintain the integrity, structure, and usability of customer data platforms (e.g., CRM and ERP). Implement and integrate NPS & CSAT performance across the function Profile Experience in a similar Analyst role across either Customer Service, Contact Centre, Supply Chain/Order Management Experience working with CRM systems - Hubspot Desirable Ability to interpret, understand and present on multiple data streams More ❯